FAQ

1. What products do you sell?

We specialize in helmets designed for safety, comfort, and everyday use across various activities.

2. Do you ship throughout the United States?

Yes. We currently provide shipping services across the United States.

3. What shipping options are available?

We offer the following shipping methods:

• Express (3–6 Business Days): $20
• Free Shipping (7–14 Business Days): Free
• Free Shipping – Bag Promotion (7–14 Business Days): Free
• Free Standard (7–14 Business Days): $10

Delivery times are estimated and may vary depending on destination, carrier operations, weather conditions, and holidays.

4. How long does order processing take?

Orders are generally processed within 1–3 business days before shipment.

5. How can I track my order?

Once your order has shipped, a tracking number will be sent to your email.

6. Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We will do our best to accommodate your request if processing has not yet begun.

7. How do I choose the correct helmet size?

We recommend reviewing the sizing information provided on each product page and measuring accordingly before placing your order.

8. Are your helmets adjustable?

Many helmet models include adjustable features for improved comfort and fit. Please refer to the individual product description for details.

9. What should I do if my item arrives damaged?

If your order arrives damaged or defective, please contact our support team with your order number and photos of the item for assistance.

10. Do you offer returns or exchanges?

Please review our Return Policy page for detailed information regarding returns, exchanges, and eligibility requirements.

11. How can I contact customer support?

You can contact us through the Contact Us page on our website. Our support team is ready to assist with any questions regarding products or orders.

Thank you for shopping with AurevonEliteHouse.